The following notice outlines our obligations under the EU General Data Protection Regulations (GDPR), The Data Protection Acts 1988 & 2003 ("The Acts") and Statutory Instrument Number 336 of 2011 European Communities (Electronic Communications Networks and Services)(Privacy and Electronic Communications) Regulations 2011 ("SI 336/2011").

The personal data we collect will be used for the following purposes:

• • To establish a contact base for guests for future programming
• • To procure feedback from individuals and groups
• • For student work and transition-year placements
• • For delivery of courses
• • For fundraising ventures
• • To establish contacts for advertising sales

Our legal basis for processing the personal data:

• • Consent
• • Contractual necessity
• • Compliance with legal obligations
• • Legitimate interest of CRCfm Clg.
• • For fundraising ventures
• • To establish contacts for advertising sales

Third party requests

CRCfm Clg. will not pass on personal information to a third party without first establishing consent from the data subject.

Security

CRCfm Clg. takes its responsibilities in regards to data security seriously. CRCfm Clg. will endeavour to apply measures to comply with the GDPR to the best of our ability. These measures will include technological security, staff training, staff and public awareness and regular reviews.

Accurate, complete and up to date information

CRCfm Clg. aims to hold only accurate, complete and up to date data. Persons may update their data via email or by contacting the station directly. CRCfm Clg. may also contact individuals/groups directly to update information.

Adequate, relevant and not excessive

CRCfm Clg. will not collect more data than is necessary for the purpose for which the information is collected. Data which is excessive or no longer relevant will be deleted.

Data Retention Period

CRCfm Clg. will retain personal information only for as long as is necessary for the purpose for which it was collected.

Right of access and right of rectification or erasure

A request can be made in writing to the station. CRCfm Clg. will respond within 40 calendar days of receipt of the request.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. CRCfm makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, CRCfm does not warrant that:
* this website will be constantly available, or available at all; or
* the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

Limitations of liability

CRCfm will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
* [to the extent that the website is provided free-of-charge, for any direct loss;]
* for any indirect, special or consequential loss; or
* for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if CRCfm has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit [NAME'S] liability in respect of any:
* death or personal injury caused by CRCfm's negligence;
* fraud or fraudulent misrepresentation on the part of CRCfm or
* matter which it would be illegal or unlawful for CRCfm to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Introduction

We aim to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland (1) We welcome and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service. We are obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.

1. What can I complain about?

You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached one or more of the following obligations:

(i) News We will ensure that our news programming is objective and impartial without any expression of our own views.

(ii) Current affairs We will ensure that our current affairs programming is: - objective and impartial without any expression of our own views; and - will treat the subject matter and all interests concerned fairly. If we cannot achieve fairness, objectivity and impartiality in one current affairs programme, we will do so in related broadcasts that will be broadcast within a reasonable period of each other.

(iii) Programmes We will ensure that our programming does not contain any content which may reasonably be regarded as - causing harm or offence; - tending to promote, or incite crime; - tending to undermine the authority of the State; or - unreasonably encroach upon the privacy of an individual. We also will ensure programming is in compliance with the BAI Code of Programme Standards

(iv) Commercial Communications All commercial communications broadcast by us will be in compliance with the BAI General Commercial Communications Code and the BAI Childrens Commercial Communications Code If you have a complaint that does not fall under the categories set out in (i) to (iv) above, we would invite you to avail of our feedback/complaints facility at info@crcfrm.ie If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme The BAI codes can be accessed at www.bai.ie or are available on request from the BAI offices.

2. How do I make a complaint?

You can first contact us by telephone, email complaints@crcfm.ie or letter and inform us of your complaint. A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction. If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter, fax or email): ·your name and address; ·the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above) ·the date, time and channel of broadcast; ·the name of the programme, news item or advertisement/commercial communication that you have viewed/heard and which is the subject of your complaint; (2) ·detail exactly what, in the broadcast, concerned you;

In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service. To assist complainants a ‘Programming Complaint Form’ is available to download from our website HERE. For complaints relating to commercial or advertising output you should use the form HERE An on-line complaint facility is also available on our website at www.crcfm.ie

If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so.

Community Radio Castlebar is committed to protecting the rights and privacy of individuals in accordance with the Data Protection Acts 1988 - 2003.

We will not accept complaints which we deem to be of a frivolous or vexatious nature.

3. How soon should I make my complaint after the broadcast?

The Broadcasting Act, 2009 requires you to make your complaint not more than 30 days after the date of broadcast: (a) if your complaint relates to one broadcast, 30 days after the date of that broadcast; (b) if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts; (c) if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts. Complaints submitted outside of these time periods cannot be considered.

4. Where should I send my complaint?

You should submit your complaint to the following address:

Station Manager, Community Radio Castlebar, Thomas Street, Castlebar, Co Mayo. Fax: 094 902 7442 Email complaints@crcfm.ie

5. What will happen to my complaint?

Once we have accepted your complaint we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing by our Station Manager or a senior member of our programming team. ·We will write to you to acknowledge receipt of your complaint within 7 working days. ·We will consider the issues raised in your complaint. ·We will listen to the programme/broadcast item identified in your complaint. ·Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you. ·We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint. This response will be sent to you within 21 days from receipt of your complaint.

6. What are the potential outcomes for my complaint?

We may uphold or reject a complaint. Upholding a complaint means that we believe that our programming did not comply with our obligations covered by this Code of Practice. Rejecting a complaint means we believe that our programming was in compliance with our obligations. If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner. The manner of resolution will be decided on a case by case basis but may include an apology, correction, clarification and/or the offer of a rebuttal.

7. The role of the Broadcasting Authority of Ireland

If we have not responded to your complaint within 21 days or if you are not satisfied with our response, you can refer your complaint to the Broadcasting Authority of Ireland. The BAI will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to the BAI is available on the BAI website at www.bai.ie or from the following address: Complaints Officer Broadcasting Authority of Ireland 2 - 5 Warrington Place, Dublin 2 Phone: (01) 6441200 Fax:(01) 6441299 E-mail:complaints@bai.ie

8. Record of Complaints

We are required under the Broadcasting Act, 2009 to keep a record of all complaints submitted in accordance with this Code of Practice for twoyears. We are also obliged to provide these records to the Compliance Committee of the BAI if the Committee so directs. Our records will include copies of your complaint, our response/s and the audio copies of the broadcast material.

(1) The Broadcasting Authority of Ireland (BAI) was established on October 1st 2009, as an independent regulator for radio and television broadcasters in Ireland. Its functions, roles and responsibilities are set out in the Broadcasting Act, 2009.

(2) CRCfm is not obliged to send you a copy of any broadcast. You yourself should have heard/viewed the broadcast in question if making the complaint.